Thank you for shopping at Royal Academies. We strive to provide high-quality digital products and a positive customer experience. Please read our Return & Refund Policy carefully before purchasing any digital products from our website to understand your rights and obligations.
1. Overview
Due to the nature of digital products, such as e-books, online courses, downloadable resources, and digital subscriptions, we generally do not offer refunds once the product has been accessed, downloaded, or viewed. By purchasing any digital product from Royal Academies, you agree to our return and refund policy as outlined below.
2. Eligibility for Refunds
Refunds for digital products may be issued under the following specific circumstances:
2.1 Duplicate Purchase
If you mistakenly purchase the same digital product more than once, please contact us within 7 days of the purchase with proof of the duplicate transaction. We will process a refund for the duplicate charge.
2.2 Non-Delivery of Digital Product
If you do not receive the download link, access details, or any digital product you purchased, and our support team is unable to provide you with the necessary access, you may request a refund within 7 days of the purchase date.
2.3 Technical Issues
If you experience technical difficulties that prevent you from accessing or using the digital product, and our support team cannot resolve the issue within a reasonable time frame, you may be eligible for a refund. Refund requests due to technical issues must be made within 14 days of purchase.
2.4 Defective Digital Content
If the digital product is defective, such as broken links, corrupted files, or incomplete content, and the issue cannot be resolved by our support team, we will issue a refund. You must report such issues within 7 days of purchase.
3. Non-Refundable Situations
- Change of Mind: Refunds will not be granted if you simply change your mind after purchasing the product.
- Accessed Content: If you have accessed, viewed, downloaded, or otherwise used the digital product, no refund will be issued.
- User Error: Refunds will not be issued for errors resulting from the user’s hardware, software, or internet connection problems.
4. How to Request a Refund
To request a refund, please follow these steps:
- Contact Customer Support:
- Email us at [Insert Email Address] with the subject line “Refund Request – [Product Name].”
- Include your order number, date of purchase, and a detailed explanation of why you are requesting a refund.
- Review Process:
- Our customer support team will review your request and may contact you for additional information if necessary.
- We will inform you of the status of your refund request within 3-5 business days of receiving your request.
- Approval and Refund:
- If your refund request is approved, the amount will be credited back to your original payment method within 7-10 business days.
- You will receive an email notification once the refund has been processed.
5. Exceptions
- Refunds will not be issued for bundled products if individual components of the bundle have been accessed or downloaded.
- Products marked as “Non-Refundable” on the product page or during checkout are not eligible for refunds.
6. Contact Information
If you have any questions about our Return & Refund Policy, please contact us:
- chhotujatav1212@gmail.com
- Business Hours: 24/7
7. Changes to This Policy
Royal Academies reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about our practices.
8. Acceptance of This Policy
By purchasing our digital products, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy. If you do not agree with any part of this policy, please refrain from purchasing our digital products.estions related to refunds and returns.